🏅 Online Customer Service Software Reviews

The Best Customer Service Software: 2025 Recommendations & Reviews

· Customer Reviews (10% of total score) To get a sense of overall customer satisfaction, I considered the following when reading customer reviews: ... Customer service software is a tool that helps businesses manage and improve their interactions with customers. Typically used by support teams, sales representatives, and customer success ...

5 days ago

Help Desk Software List (May 2025) - SaaSworthy

· List of best Help Desk Software along with reviews, pricing and features. Compare top Help Desk Software on SaaSworthy.com. Browse Software ... Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within ...

2 days ago

Best Help Desk Software for 2025 | Compare and Review - GoodFirms

· Review Summary LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels.

3 days ago

15 Best Customer Service Software for Small Businesses in 2025 - Desk365

· Using customer service software offers several benefits: Improved Efficiency: It helps handle customer inquiries and issues more quickly and effectively, saving time for both customers and support teams. Better Organization: Customer service software organizes customer information and communication in one place, making it easier to track and manage interactions.

3 days ago

20 Best Customer Service Software for 2024 | Freshdesk - Freshworks

· Types of customer service software. Customer service software comes in various forms, each tailored to specific customer support needs. Understanding these different types is crucial for businesses to select the optimal solution. Ticketing systems. A ticketing system is designed to organize and manage customer inquiries and issues.

4 days ago

Service Desk Software List (May 2025) - SaaSworthy

· Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams.

2 days ago

22 Best Customer Engagement Software of 2025 - The CX Lead

· Best Customer Service Software Reviewed & Compared. Help Desk Software. Best Help Desk Software Of 2024. Call Center Software. ... Improve customer experience with automated review requests and review responses. UserGuiding . For creating code-free product tours. HubSpot . Unified CRM, CMS, marketing, and help desk.

4 days ago

HelpDesk Review 2025: Software Features, Integrations, Pros & Cons

· Read All 125 ReviewsHelpDesk support, customer service, and training. We analyzed the verified reviews from HelpDesk users who comment on the software’s customer support and training, and found they express generally positive feedback on these features. However, they also noted a few issues that potential buyers may want to consider first.

6 days ago

Best Customer Review Software

Best Review Management Software 2025 - Reviews - GoodFirms

· Find the best review management software for your business. Compare top review management systems with reviews, pricing, and all details. ... Customer reviews can make or break your online reputation. Unfortunately, the majority of customers that are motivated to leave reviews often end in a negative review. With the HOTH STARS Reputation ...

4 days ago

8 Best Customer Experience Platforms for 2025 - controlhippo.com

· Uncover the top customer experience management software for 2025. Learn how these boost customer satisfaction and streamline support processes. ... In this blog, we’ll cover the best customer experience platforms for 2025, ... Birdeye is a customer experience platform designed to manage reviews, surveys, and customer feedback. It helps ...

4 days ago

10 Best review sites in the UK (2025) - Birdeye

· Trustpilot is one of the best customer review sites that UK companies rely on to build their reputations. With millions of users across Europe, it’s essential for e-commerce, services, and even SaaS platforms. ... Software and B2B businesses, take note. For tech companies, G2 and Capterra are the best review sites in the UK.

5 days ago

30 Best Performance Management Software & Tools of 2025

· Additional Standout Features (25% of total score): To help me find the best software out of numerous available options, I also kept a keen eye out for unique features, ... Customer Reviews (10% of total score): Evaluating customer reviews is the final element of my selection process, which helps me understand how well a product performs in the ...

5 days ago

Best Consumer Research Software for Modern Businesses

· Brandwatch has emerged as one of the most influential tools for businesses aiming to achieve a nuanced understanding of consumer behavior. Touted as the world’s most formidable consumer research software, it plunges into the vast realm of online spaces, tapping into over 1.4 trillion posts across 100 million sources to procure deep consumer insights.

4 days ago

10 Best Customer Database Software for 2025 - niftypm.com

· 10 Best Customer Database Software Solutions for 2025. ... You can track task completion, see how long deals stay in each pipeline stage, and export data for client reviews. Use case: You’re presenting a quarterly update to a key client. Pull a report that shows all completed work, pending tasks, and average turnaround time. ...

2 days ago

22 Best Customer Engagement Software of 2025 - The CX Lead

· Best Customer Service Outsourcing Companies Of 2024. Customer Service Software. Best Customer Service Software Reviewed & Compared. Help Desk Software. Best Help Desk Software Of 2024. Call Center Software. Best Call Center Software Reviewed & Compared. UI/UX Design Software. Best UI/UX Design Software To Build The Best Customer Experience ...

4 days ago

23 Best Marketing Management Software Reviewed for 2025

· Comparison with competitors to ensure the best features for the price; Customer Reviews: 10% of total weighting score Customer feedback is a treasure trove of insights, where I look for: ... Marketing management software are best evaluated according to the size of your business or the set of features you need to improve your current marketing ...

5 days ago

Online Service Software Reviews

The Best Customer Service Software: 2025 Recommendations & Reviews

· Best Customer Service Software Reviews. Here are brief descriptions of my top 10 selections for the best customer service software available today. I’ve included best use cases, feature descriptions, pricing information, and even screenshots to show off the UX where possible. ... Customer service software is a tool that helps businesses ...

5 days ago

Best Help Desk Software for 2025 | Compare and Review - GoodFirms

· Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most ...Read full review

3 days ago

Best Scheduling Software - 2025 Reviews & Pricing

· Self service portal. Online portal through which end users can access the system, manage tasks, or obtain information. ... Software Advice reviews data: Software Advice reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. ...

5 days ago

Service Desk Software List (May 2025) - SaaSworthy

· Service Desk Software delivers omnichannel support to employees within an organization using IT equipment. This software helps to manage internal IT service requirements for both hardware and software. Employees can report incidents, submit their requests using this software, and the IT department can quickly resolve any incidents and remain organized.

2 days ago

G2.com Reviews 2025: Details, Pricing, & Features | G2

· More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.

4 days ago

The 10 Best ERP Software of 2025 - SelectHub

· SelectHub's Analyst Rating is based on data from our 400+ point analysis of ERP Software,, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are used to determine the top features and are periodically updated via ongoing selection projects and user activity within our platform.

3 days ago

9 ERP Software For Professional Services [2025 Comparison]

· 2. Projectworks. Founded in: 2015. Average customer ratings: G2: 4.5 (81 reviews); Capterra: 4.7 (92 reviews) . Best for: Teams seeking an easy-to-use platform for project time tracking, resource planning, and financial management.. Overview. Projectworks is a professional services platform designed to optimize project delivery and improve margins. Originally developed as in-house time ...

5 days ago

Best Scheduling Software in 2025 - Reviews - GoodFirms

· The list of best scheduling software with reviews, prices & features. Choose the best online scheduling tools that fit your business solutions needs. ... Grow and simplify your Pet Sitting business with PodiumIO home service software! PodiumIO is the All-In-1 E-commerce solution with real-time pricing & booking pages. We allow you to integrate ...

2 days ago

Online Support Software Reviews

Best Help Desk Software for 2025 | Compare and Review

· Swiftly resolve customer issues with reviews of Help Desk Software on GoodFirms. Dive into user experiences, compare features and make informed decisions for efficient issue resolution.

3 days ago

The Best Customer Service Software: 2025 Recommendations & Reviews

· Here's my shortlist of the best customer service software. Compare features, use cases, and pricing in my complete software buyer's guide.

5 days ago

Help Desk Software List (May 2025) - SaaSworthy

· List of best Help Desk Software along with reviews, pricing and features. Compare top Help Desk Software on SaaSworthy.com.

2 days ago

Best Help Desk Software in 2025: Pricing, Reviews & Demo | Techjockey

· Best Help Desk Software in 2025 What is a Help Desk Software? Help desk software is a computer application which automates front desk task in hotels, offices reception and service counters. It can be used to address the complaints and queries of customers supports efficiently. This helpdesk ticketing system is a customer support software that helps complaint Read Buyer’s Guide

6 days ago

Best Customer Support Software in 2025 - Techjockey

· Buy Customer Support at the best price on Techjockey.com. Discover and Compare the top Customer Support price, key features and customer reviews to make an informed buying decision.

6 days ago

Online Customer Service Tool Reviews

The Best Customer Service Software: 2025 Recommendations & Reviews

· The right customer service tool empowers your team to improve response times, personalize interactions, and elevate the customer experience. And it matters more than ever: 88% of customers say they’re more likely to make a repeat purchase after a superior service experience, according to Salesforce’s State of the Connected Customer report.

5 days ago

15 Best Customer Service Software for Small Businesses in 2025 - Desk365

· Here are some key features to consider when choosing a customer support solution: Omni-channel Ticketing: Upgrade to a robust ticketing system that consolidates communication channels like email, phone, chat, and social media into one platform, simplifying customer interactions. Collaboration: Enable better teamwork with cloud-based support tools that allow teams to share ticket ownership ...

3 days ago

22 Best Customer Engagement Software of 2025 - The CX Lead

· Best AI Chatbots For Customer Service Performance. Customer Journey Mapping Tools. Best Customer Journey Mapping Tools Reviewed & Compared. Customer Service Outsourcing Companies. Best Customer Service Outsourcing Companies Of 2024. Customer Service Software. Best Customer Service Software Reviewed & Compared. Help Desk Software. Best Help Desk ...

4 days ago

34 Best Customer Journey Analytics Software Reviewed For 2025

· This process involves collecting feedback through surveys, customer service interactions, and online reviews, and then analyzing this data to pinpoint where customers face issues or enjoy particularly positive experiences. Tools for sentiment analysis and customer feedback management are used to quantify and categorize feedback, making it ...

4 days ago

Top 10+ Customer Success Software in 2025 - Reviews & Pricing - GoodFirms

· Customer success is a continuously evolving process that aims to build robust relationships. Customer service ends when the customer problem gets resolved. CSM tools prioritize improving the retention rate, increasing the upselling and cross-selling, decreasing churn ratio, etc., while customer service focuses on enhancing communication and speed.

May 11, 2025

15+ Best Call Center Software For 2025: A Complete Guide - CallHippo

· 3. Inconsistent Customer Service. Customers receiving different answers or experiences based on the agent indicate poor process controls. Call scripting, CRM integration, and training modules are just examples of things that are used to ensure consistency in customer service quality. 4. No Call Tracking Or Analytics

5 days ago

20 Best Customer Service Software for 2024 | Freshdesk - Freshworks

· Insights card: View the customer’s name and previous interactions as soon as the phone rings with insight cards that are integrated with 100+ customer service tools. Sync notes: Automatically sync call notes and tags to your customer service platform. Agents don’t have to spend time logging information.

4 days ago

Best Customer Support Software in 2025 - Techjockey

· Customer service representatives can also leverage these channels to quickly resolve queries within the specified turnaround time. Performance tracking: Modern customer service software tracks live chats, calls, and other modes of communication to analyze agents' performance and review customer calls. Moreover, the platform also lets ...

6 days ago

Best Rated Review Management Software

Best Review Management Software 2025 - Reviews - GoodFirms

· Find the best review management software for your business. Compare top review management systems with reviews, pricing, and all details. ... Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

4 days ago

Survey/ User Feedback Software List (May 2025) - SaaSworthy

· List of best Survey/ User Feedback Software along with reviews, pricing and features. ... Hotel Digital Marketing and Review Management Software 4 Based on 6 Ratings. Get Free Advice + Add to Compare ... Quick and Hosted Online Survey Software 4.2 Based on 27 Ratings. Get Free Advice + Add to Compare

1 day ago

30 Best Performance Management Software & Tools of 2025

· Performance reviews are an essential component of talent management, and the software is a modern solution for running performance review cycles successfully. They can also handle basic functions like scheduling, tracking, and data analysis, and incorporate modern elements like 360-degree feedback and continuous feedback loops.

5 days ago

10 Best review sites in the UK (2025) - Birdeye

· 💡 Monitor feedback and promptly respond to reviews to show care. 3. Facebook ratings & reviews: Social proof at its finest. Facebook reviews offer double power: validation and social sharing. It’s one of the most important review sites for service-based and lifestyle businesses in the UK. Why it matters: Integrates into your Facebook page ...

5 days ago

Reputation Management Software List (May 2025) - SaaSworthy

· Response monitoring, campaign management, review management, social media monitoring, etc. cannot be missed out. Collaboration: This factor is a good thing to look for while shopping for reputation management software as it will help multiple users participate in campaign management online. It allows collaboration between the external and ...

1 day ago

Best Project Management Software for 2025: 15 Tools - Cloudwards

· monday.com — The best option for most users. The Standard plan offers excellent value, with a 14-day free trial available. ClickUp — An all-in-one solution for a range of industries. Try the ...

May 11, 2025

List of 16 Best Performance Review Software for Better Assessments

· Boost your talent management strategy with ClearCompany's employee-first approach to performance reviews. This best performance review software helps you conduct better reviews that increase feedback quality and simplify cycle management. ClearCompany Review Features. Your HR team gets powerful tools to change focus from evaluation to employee ...

6 days ago

25 Best Marketing Software Reviewed for 2025 - The CMO

· Wrike is a flexible and scalable tool that provides businesses with marketing workflow planning oversight. Why I picked Wrike: The software provides you with the option of multiple types of marketing workflow planning with agile methodologies, including Kanban boards, Gantt charts, issue tracking, and task lists. Wrike uses a task-creation system that allows you to create due dates, tag team ...

2 days ago

Top Customer Service Software Reviews

The Best Customer Service Software: 2025 Recommendations & Reviews

· Best Customer Service Software Reviews Here are brief descriptions of my top 10 selections for the best customer service software available today. I’ve included best use cases, feature descriptions, pricing information, and even screenshots to show off the UX where possible.

5 days ago

20 Best Call Center Quality Management Software Reviewed in 2025

· Best Customer Service Software Reviewed & Compared. Help Desk Software. Best Help Desk Software Of 2024. Call Center Software. ... Customer Reviews (10% of total score) To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:

5 days ago

20 Best Customer Onboarding Software of 2025 - The CX Lead

· In this article, I’ll walk you through the best customer onboarding software available. Each solution is carefully reviewed to help you find the right fit for welcoming, educating, and empowering your customers from day one. Why Trust Our Software Reviews. We’ve been testing and reviewing customer service software since 2021.

5 days ago

20 Best Customer Service Software for 2024 | Freshdesk - Freshworks

4 days ago

15+ Best Call Center Software For 2025: A Complete Guide - CallHippo

· SLAs in Call Center Software. A Service Level Agreement (SLA) is a formal contract between a call center software provider and the customer. It outlines expected service levels, protects both parties, and is essential for ensuring performance and reliability. Why SLAs Matter. SLAs help ensure: Consistent service quality; Business continuity

5 days ago

Best Help Desk Software for 2025 | Compare and Review - GoodFirms

· Swiftly resolve customer issues with reviews of Help Desk Software on GoodFirms. ... Just go through the below list of the best help desk software : Read more. Rankings updated: May 15, 2025. All Software ... ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly ...

3 days ago

15 Best Customer Service Software for Small Businesses in 2025 - Desk365

3 days ago

Best Contact Center Software 2025 - Reviews & Ratings - GoodFirms

· At Goldspot Pens, we have used Salesforce Service Cloud is a widely recognized Customer Engagement Software. Some potential pros of using Salesforce Service Cloud include robust features like case management, knowledge base, live chat, social media integration, and analytics. It offers customization options, scalability for businesses of all ...

6 days ago

Highly Rated Review Management Software

Best Review Management Software 2025 - Reviews - GoodFirms

· Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett Entry Level Price. Contact vendor ... The best reputation and review management software for SEOs, digital marketing agencies, enterprises and brands. Convert happy customers into reviewers with our fully ...

4 days ago

Best Performance Management System Software of 2025

· In the last year alone, we analyzed data from nearly 1,000 performance management software buyers who spoke with our advisors and from nearly 8,500 verified performance management software user reviews to identify the products rated highest for usability, value, functionality, and customer support.

6 days ago

30 Best Performance Management Software & Tools of 2025

5 days ago

10 Best review sites in the UK (2025) - Birdeye

· 3. Multi-Location Businesses: Centralized review management. Uniform Reputation: Use a review management tool like Birdeye Reviews AI to monitor and respond to reviews across multiple locations from one dashboard. Localize Reviews: Tailor responses based on the location. Customers will feel more connected to their specific branch.

5 days ago

List of 16 Best Performance Review Software for Better Assessments

6 days ago

Survey/ User Feedback Software List (May 2025) - SaaSworthy

· List of best Survey/ User Feedback Software along with reviews, pricing and features. Compare top Survey/ User Feedback Software on SaaSworthy.com. ... # 13 Highly Rated # 12 Most Popular +1 more # 7 Fastest Growing Fastest Growing Q3 2019. Visit Website ... Hotel Digital Marketing and Review Management Software 4 Based on 6 Ratings.

1 day ago

Top 8 Reviews.io Alternatives & Competitors in 2025 - SurveySparrow

· Here’s why SurveySparrow’s Reputation Management Software is one of the best Review.io alternatives in the market. AI-Driven Insights. With SurveySparrow’s Reputation Management software, you get instant insights powered by AI, making it easy to keep track of your brand’s reputation automatically. You can monitor how your brand is ...

4 days ago

Reputation Management Software List (May 2025) - SaaSworthy

· Reputation matters highly as a company with tarnished market reputation will have to experience its downfall very soon. A positive brand image can help a business climb the success ladder quite higher and that too comfortably. The internet is a medium where brand awareness and promotion can be done faster, but it needs to be constantly monitored for achieving so in reality. Reputation ...

1 day ago

Online Customer Service Software Comparison

The Best Customer Service Software: 2025 Recommendations & Reviews

· Customer service software is a tool that helps businesses manage and improve their interactions with customers. Typically used by support teams, sales representatives, and customer success professionals, these tools provide value by organizing and automating customer support processes. ... Plan Comparison Table for Customer Service Software ...

5 days ago

Help Desk Software List (May 2025) - SaaSworthy

2 days ago

15 Best Customer Service Software for Small Businesses in 2025 - Desk365

3 days ago

Best Help Desk Software for 2025 | Compare and Review - GoodFirms

3 days ago

20 Best Customer Service Software for 2024 | Freshdesk - Freshworks

4 days ago

Best Customer Support Software in 2025 - Techjockey

6 days ago

Best 15 help desk software and ticketing systems for 2025

· Zendesk offers an AI-powered automated ticketing system that can adapt to any use case—including IT, customer service, and HR—and scale to growing business demands. It is also intuitively designed for ease of use to maximize efficiency. Pre-trained on billions of real support conversations, Zendesk AI is deeply integrated into all aspects of the ticketing system, including the industry ...

6 days ago

Service Desk Software List (May 2025) - SaaSworthy

2 days ago