Alpaca Direct: The Ultimate Yarn Sale 🧶

Alpaca Direct Rewards is a free loyalty program that lets you earn points for every purchase you make on alpacadirect.com. You can redeem your points for coupons, free shipping, and other rewards. You also get access to exclusive deals and discounts, birthday rewards, and more.

You can get free shipping on your order if you spend $49 or more on alpacadirect.com. This offer is valid for orders shipped within the contiguous United States only. You can also use your Alpaca Direct Rewards points to get free shipping coupons.

You can use a coupon code on alpacadirect.com by entering it in the box labeled 'Discount code' at checkout. You can only use one coupon code per order, and some coupon codes may have exclusions or expiration dates. You can find the latest coupon codes and promotions on alpacadirect.com or by signing up for their newsletter.

You can return any item purchased from alpacadirect.com within 30 days of delivery for a full refund or exchange. The item must be in its original condition, unworn, unwashed, and with tags attached. You are responsible for the return shipping costs, unless the item is defective or damaged. You can initiate a return by contacting their customer service team.

You can contact alpacadirect.com by phone, email, or live chat. Their phone number is 1-888-306-0111, and their email address is [email protected]. You can also use the live chat feature on their website to talk to a representative. Their customer service hours are Monday to Friday, 9 am to 5 pm Pacific Time.

The return policy of Alpaca Direct is as follows: you may return your purchase within 45 days of fulfillment for a full refund, as long as the item is in its original condition (unworn, unwashed, unaltered, with tags attached) and postmarked within 30 days. Shipping and handling are refunded if the return is a result of an error on behalf of Alpaca Direct and the items are returned via standard ground shipping. Exceptions: Final Clearance items and Knit Club packets are non-refundable. Patterns, Pattern Books, and DVDs are not refundable if opened. If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. You can use the online form to request a return authorization.

To track your order from Alpaca Direct, you can use the tracking number that was sent to you by email when your order was shipped. You can enter the tracking number on the website of the courier service that is handling your order, such as FedEx, UPS, or USPS. You can also contact the customer service team at [email protected] or 1-888-306-0111 if you have any questions or issues with your order. Alternatively, you can use a third-party service such as AfterShip to track your Alpaca Direct order status with your tracking number.

Yes, Alpaca Direct has a physical store in Post Falls, Idaho, where you can find the products on their website and more. The store is located at 4290 W Riverbend Ave, Post Falls, ID 83854, and is open from 10am to 2pm, Monday to Saturday. You can also call them at 208-209-7079 or visit their website for more information.